GENERAL CONDITIONS OF SALE

GENERAL CONDITIONS OF SALE

General information from the Auditorio de Tenerife

• The Auditorio only accepts tickets that have been bought in its official points of sale.

• Out of respect for wheelchair users, spectators who buy a seat adapted for wheelchair users without being one will not be able to enter the theatre. As stated in the notices displayed before purchase, they will not have the right to a refund.

• The Auditorio de Tenerife is a smoke-free venue. Therefore, smoking is not allowed anywhere in the building.

• The organization can alter or modify the event’s programme for justified reasons.

• Changes and refunds are allowed in the case of suspension or cancellation.

• Users wishing to make a complaint, claim, or suggestion need only talk to front of house, box office or reception staff. The claim form must be filled out at the Auditorio and your ticket is also necessary.

• Proof of entitlement to discount tickets must be provided on entering the theatre. Rate changes or refunds cannot be made once tickets are issued.

• On entering the building, the public may be searched according to law. People carrying dangerous objects, with symptoms of being drunk, of having taken drugs or narcotics or who behave violently or aggressively with other members of the public will not be admitted to the building. The Auditorio de Tenerife reserves the right of admission.

Sale channels

Methods of payment

The Auditorio accepts cash payments (at the box office) or card payments (at the box office, telephone sale and internet sale) except American Express. 

Auditorio’s theatre and admission rules 

Out of respect for the artists and the audience, in compliance with Law 7/2011, of 5 April, about Classified Activities and Public Shows plus other additional administrative measures and Decree 86/2013, of 1 August, that approves the Reglamento de Actividades Clasificadas y Espectáculos Públicos [Regulations for Classified Activities and Public Shows], Auditorio de Tenerife, INFORMS:

• Entry to the auditorium is not allowed once the show has started. If for any reason a spectator asks to leave the theatre during a show, he/she will not be allowed entry again.

• Please switch off your mobile phone, watch alarm or any device that issues a sound and/or light.

• If you wish to eat or drink you can go to the GastroMAG, but please do not enter the theatre with food or drink.

• Collaborate in enjoying the show and avoid making any type of noise during the performance, both in the auditorium and its surroundings.

• We know you like leaving a record of the time you spend with us, but you cannot do it during the show. You can take pictures or make videos before or after the show.

• We keep to the maximum seating capacity allowed. In order to comply with the Auditorium's Self-Protection Plan, bulky items such as rucksacks, suitcases or instruments are not allowed in the auditorium.

• You can only enter the building during opening hours.

• Children under 16 years of age may not enter the shows without being accompanied by their parents or legal guardians, in compliance with current law.

• The underage cannot come to shows that finish after 11:00 pm. Children under 5 cannot come to shows that are not meant for children or families whatever time they finish. Other restrictions to admit underage people may be established based on the contents of the show.
• In the Auditorio de Tenerife programme, children under three years of age on the day of the show do not need to purchase a ticket if they are not going to occupy a seat. When entering the auditorium, a document proving the child's age (ID card or family record book) will be required. Prams and baby carriers are not allowed in the auditorium.

• Access with assistance dogs is permitted with prior notification and authorisation from the Auditorio de Tenerife. The notification must be made at the box office (in person, by email or by telephone), presenting documentation accrediting the status of assistance dogs, which are all those that have been trained by centres or specialised entities officially recognised for the accompaniment, driving, help and assistance of people with disabilities to which they are uniquely linked (guide dogs, medical alert dogs, service dogs, etc.).

Postponed shows

When the dates of a show are changed, the Auditorio de Tenerife has opted for refunding the tickets as a general procedure. 

The ticket sale process with the new date will be announced well in advance. 

Auditorio de Tenerife can only accept responsibility for the terms and refunds of tickets for shows that have been sold through our platform. Any other sale channel will have to deal with the refunds according to their own terms. You would need to contact the promoter or the sale platform where you bought your ticket to be informed about it.