SAFETY AND PREVENTION MEASURES
We’re back at last!
You can buy tickets for our shows:
Via the website
Here’s our website ;) auditoriodetenerife.com
902 317 327 (Monday to Friday from 10:00 am to 2:00 pm)
at the Box Office
making an appointment on:
- 922 56 86 25 (for information and to make an appointment only)
Opening hours: Monday to Friday from 10:00 am to 2:00 pm
Buying the tickets implies the user unconditionally accepts the measures implemented by Auditorio de Tenerife to deal with the prevention of COVID-19. You can read them below.
People who live together can buy seats in pairs via all our sale channels. Odd numbers of seats, from 1 to 5 people, are only sold by telephone or at the box office.
On the day of the concerts, tickets are only available to buy until 5.30 pm, two hours before the concert starts to guarantee a safe entrance to the auditorium.
Keep the recommended safe distance at all times.
Come with your mask and wear it at all times. If you are exempt from wearing it, please bring proof and show it to our staff.
Avoid touching objects and follow hygiene practices, especially handwashing.
Follow the indications on the signs and from the front of house staff.
Practice a good breathing hygiene (cover your mouth when coughing or sneezing and do not touch your nose, eyes, or mouth).
Throw the waste at the points provided.
If you feel or have any symptoms (cough, fever, breathing difficulty), it is best for you to stay at home and see your doctor. We’ll have the chance to meet again soon.
We kindly ask you to come one hour before the performance starts. To enter the auditorium with full safety guarantees, we will need to do it gradually, which can take longer than usual. You need to pay attention to the PA system and the front of house staff that will let you know when you can go into the auditorium.
Using the Car Park
To drive into the car park please carefully follow the instructions on the ticket vending machine. If you have any questions, please ask Auditorio de Tenerife staff.
We recommend the pre-pay option at the car park. Try to avoid mass gatherings of people and keep a safe distance.
Parking space: to keep a safe distance and avoid mass gatherings, please remember to carefully follow the information panels and to stay in the car park only the necessary time (avoid stopping for a chat).
People with very reduced mobility. They can come in straight from the square outside to the nearest door on the Port side.
Remember the lift can only be used by one person at a time. You will see the signs to go up or down. Using the stairs is recommended to avoid gatherings in common areas.
Using the toilets
Follow the signs to use the toilets and observe the capacity indicated. If you have any doubts, please ask our front of house staff. Use is restricted to before or after the show.
Entering the auditorium
Entering the auditorium will be done gradually by sections of rows or seats. Please pay attention to the PA system so you can enter at the right time.
Before you go into the auditorium, we will take your temperature. If it is over 37, 5º C we will have to ask you not to go in. Don’t worry, we’ll refund your ticket.
Avoid leaving the auditorium. Our cultural offer is designed to last about 75 minutes, without a break. We cannot allow admission during the show.
Wear your mask correctly all the time and enjoy!
When the show finishes
Wait for the staff to indicate you can leave. Leaving is done gradually, like entering. Remember to keep responsible habits and keep a safe distance.
The GastroMag Auditorio will open on Thursday 18 June.
Auditorio de Tenerife’s shop is not be available for the time being.
If you need information about cancellations and refunds please click here.