SAFETY AND PREVENTION MEASURES
Ticket sales close two hours before the start of the show so that we can finish fitting out the hall and you can have a totally safe experience. You can buy tickets for our shows:
Via the website
Here’s our website ;) auditoriodetenerife.com.
When buying through our website shows that take place from September 2020 onwards, the system automatically blocks prevention and safety spaces in the seats adjacent to those chosen by the user. This will allow the purchase of the desired number of tickets, provided that they are co-located, and the system automatically ensures the requirements of safety and prevention distance.
On our website it will also be possible to buy tickets for:
ESPACIO LA GRANJA. Only individual seat sales are allowed. Consult access measures here.
THE EL SAUZAL THEATRE. Consult access measures here.
902 317 327 (Monday to Friday from 10:00 to 17:00 and Saturday from 10:00 to 14:00, except holidays).
at the Box Office
Following the COVID-19 prevention measures and the alert levels enacted by the Government of the Canary Islands for each island, the box office opens only by appointment and by alert level 3. To avoid waiting times, we suggest you to use the box office also by alert levels 1 and 3. It opens from Monday to Friday from 10:00 a.m. to 7:00 p.m. and on Saturday from 10:00 a.m. to 2:0 p.m., except holidays.
Making an appointment on:
- 922 56 86 25 (for information and to make an appointment only, Monday to Friday from 10:00-14:00, except holidays).
Remember that you can only buy several tickets if they are for people you live with.
Buying the tickets implies the user unconditionally accepts the measures implemented by Auditorio de Tenerife to deal with the prevention of COVID-19. Accepting the following statement of responsibility when buying your ticket is absolutely necessary to be able to enter the building. You can read them below.
Remember to follow the prevention measures in place
Keep the recommended safe distance at all times.
Come with your mask and wear it at all times. [According to the Official Gazette of the Canary Islands (BOC) published on January 22nd, 2021, those persons who for reasons of health, dependence, disability or alteration of their behaviour benefit from the exemption foreseen under Art. 6.2 of Royal Decree-Law 21/2020 published on June 9th, according to which they can refuse to use a face mask, may not attend events and large-scale events.]
Avoid touching objects and follow hygiene practices, especially handwashing.
Follow the indications on the signs and from the front of house staff.
Throw the waste at the points provided.
We cannot print event programmes. Please check them in our website, through the QR-codes shown on totem signs of our hall, or check them out in the email that we sent you.
If you feel or have any symptoms (cough, fever, breathing difficulty), it is best for you to stay at home and see your doctor. We’ll have the chance to meet again soon.
We kindly ask you to come 15 minutes before the performance starts. To enter the auditorium with full safety guarantees, we will need to do it gradually, which can take longer than usual. You need to pay attention to the PA system and the front of house staff that will let you know when you can go into the auditorium.
Using the Car Park
To drive into the car park please carefully follow the instructions on the ticket vending machine. If you have any questions, please ask Auditorio de Tenerife staff.
We recommend the pre-pay option at the car park. Try to avoid mass gatherings of people and keep a safe distance.
Parking space: to keep a safe distance and avoid mass gatherings, please remember to carefully follow the information panels and to stay in the car park only the necessary time (avoid stopping for a chat).
People with very reduced mobility. They can come in straight from the square outside to the nearest door on the Port side.
Remember the lift can only be used by one person at a time. You will see the signs to go up or down. Using the stairs is recommended to avoid gatherings in common areas.
Using the toilets
Follow the signs to use the toilets and observe the capacity indicated. If you have any doubts, please ask our front of house staff. Use is restricted to before or after the show.
Entering the auditorium
Entering the auditorium will be done gradually by sections of rows or seats. Please pay attention to the PA system so you can enter at the right time.
Before you go into the auditorium, we will take your temperature. If it is over 37, 5º C we will have to ask you not to go in. Don’t worry, we’ll refund your ticket.
Avoid leaving the auditorium. We cannot allow admission during the show.
Wear your mask correctly all the time and enjoy!
When the show finishes
Wait for the staff to indicate you can leave. Leaving is done gradually, like entering. Remember to keep responsible habits and keep a safe distance.
The GastroMag Auditorio will open on Thursday 18 June.
Auditorio de Tenerife’s shop is not be available for the time being.
If you need information about cancellations and refunds please click here.